{"id":6372,"date":"2024-03-21T12:07:33","date_gmt":"2024-03-21T15:07:33","guid":{"rendered":"https:\/\/staging.segurosorion.cl\/seguros-orion\/?page_id=6372"},"modified":"2024-04-02T02:57:28","modified_gmt":"2024-04-02T05:57:28","slug":"reporting","status":"publish","type":"page","link":"https:\/\/portalprod.segurosorion.cl\/seguros-orion\/en\/reporting\/","title":{"rendered":"Reporting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6372\" class=\"elementor elementor-6372\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9f5fbd6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f5fbd6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-94dc062\" data-id=\"94dc062\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4955c8d elementor-widget elementor-widget-heading\" data-id=\"4955c8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CUSTOMER SERVICE INFORMATION AND CLAIMS QUERIES REPORTING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-372f598\" data-id=\"372f598\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b53c003 elementor-widget elementor-widget-image\" data-id=\"b53c003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"450\" src=\"https:\/\/portalprod.segurosorion.cl\/seguros-orion\/wp-content\/uploads\/2024\/03\/trabajando-reunion-1024x512.jpg\" class=\"attachment-large size-large wp-image-6204\" alt=\"\" srcset=\"https:\/\/portalprod.segurosorion.cl\/seguros-orion\/wp-content\/uploads\/2024\/03\/trabajando-reunion-1024x512.jpg 1024w, https:\/\/portalprod.segurosorion.cl\/seguros-orion\/wp-content\/uploads\/2024\/03\/trabajando-reunion-768x384.jpg 768w, https:\/\/portalprod.segurosorion.cl\/seguros-orion\/wp-content\/uploads\/2024\/03\/trabajando-reunion.jpg 1080w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d74735 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d74735\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5515c70\" data-id=\"5515c70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fc38e4 elementor-widget elementor-widget-text-editor\" data-id=\"1fc38e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pursuant to Circular No. 2131 of November 28th, 2013, insurance companies, brokers and claims adjusters must receive, record and answer all requests, questions or complaints, submitted directly from the contractor, insured, beneficiaries or legitimate interested parties or their representatives.<\/p><p>The presentations can be made at any office of the entities that provides public attention, in person, by mail, electronically or by telephone, without formalities, in normal operation hours.<br \/>Once a request, question or complaint is received, it shall be answered as soon as possible, not exceeding 20 working days from reception.<\/p><p>In case of disagreement regarding the information provided, or when there is unreasonable delay with response, the person concerned may appeal to the SVS, Investor and Insured Protection Area, whose offices are located at Av. Libertador Bernardo O\u2019Higgins 1449, First floor, Santiago, or through the website <a href=\"https:\/\/www.cmfchile.cl\/portal\/principal\/613\/w3-channel.html\">www.svs.cl.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-df91301 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"df91301\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d45c0e\" data-id=\"8d45c0e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-502f6fa elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"502f6fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-52fbd39\" data-id=\"52fbd39\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af4c475 elementor-widget elementor-widget-heading\" data-id=\"af4c475\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Join our company. Work with us.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9021e2d\" data-id=\"9021e2d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c46b00 elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"3c46b00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/portalprod.segurosorion.cl\/seguros-orion\/en\/elementor-6286\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Join Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CUSTOMER SERVICE INFORMATION AND CLAIMS QUERIES REPORTING Pursuant to Circular No. 2131 of November 28th, 2013, insurance companies, brokers and claims adjusters must receive, record and answer all requests, questions or complaints, submitted directly from the contractor, insured, beneficiaries or legitimate interested parties or their representatives. The presentations can be made at any office of [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-6372","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reporting - ORION<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/portalprod.segurosorion.cl\/seguros-orion\/en\/reporting\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reporting - ORION\" \/>\n<meta property=\"og:description\" content=\"CUSTOMER SERVICE INFORMATION AND CLAIMS QUERIES REPORTING Pursuant to Circular No. 2131 of November 28th, 2013, insurance companies, brokers and claims adjusters must receive, record and answer all requests, questions or complaints, submitted directly from the contractor, insured, beneficiaries or legitimate interested parties or their representatives. 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